RECEPTIONIST

Description

Job Summary: Provides in-person and telephone assistance, enters reservations, and handles initial contact, ensuring hospitality and adherence to company values. Key Highlights: 1. Ensure hospitality for all guests and customers 2. Provide in-person and telephone assistance to guests 3. Perform check-in and check-out for all guests **About the position**: Provides in-person and telephone assistance to guests, enters reservations via the system, and delivers the first point of contact upon the customer's arrival at the hotel. Its mission is to ensure hospitality for all guests and customers, ethically and diligently upholding the Group's values and mission. * Register reservations in the system; * Perform check-in and check-out for all guests; * Conduct cash register closing for the work shift; * Sell PDV items; * Verify PDV inventory levels and update the control spreadsheet; * Monitor and respond to all customer inquiries via email and WhatsApp; * Check and regulate the thermostat of the hot water generator; * Verify room key inventory;