Hotel Receptionist

Description

Job Summary: We are seeking a Receptionist to ensure the front desk operates smoothly, provide excellent service to guests, and demonstrate organization and problem-solving skills. Key Highlights: 1. Ensure the front desk operates smoothly 2. Provide excellent service to guests 3. Customer-focused and problem-solving oriented We are looking for a professional to join our team as a **Receptionist**, ensuring smooth front desk operations and delivering excellent guest service. Therefore, we need an organized individual who is customer-focused, skilled at resolving issues, and experienced in public-facing service. **Responsibilities:** \- Process reservations, check-in, and check-out; \- Record sales of beverages and other products sold at the front desk; \- Provide guest service; \- Manage the front desk cash register; \- Maintain an organized workspace; \- Oversee guest luggage handling and assist with delivery of remote controls, keys, and directions to guest rooms; \- Document daily incidents; \- Address guest complaints. **Requirements:** \- Strong communication and organizational skills; \- Proficiency in public-facing service; \- Proactivity; \- Commitment to meeting guests' needs; \- Ethical conduct; \- Agility; \- Interpersonal skills; \- Teamwork; \- Proficiency with computer systems and IT tools; \- Flexible availability. **Working Hours for This Position: 3:00 PM to 11:20 PM** Employment Type: Full-time CLT Compensation: R$2\.013,25 per month Benefits: * Fuel allowance * Childcare allowance * Education allowance * Partner programs and commercial discounts * Commuter pass Work Location: On-site