B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Responsible for executing installation and repair services for FTTH and FTTA network technology, ensuring customer connectivity. Key Highlights: 1. Connect people, ideas, and businesses, promoting digital and social inclusion 2. Always do the right thing with honesty, integrity, and ethics 3. Work in a collaborative and responsible environment We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fibersteam **Responsibilities and Duties** * Execute installation and repair services for FTTH and FTTA network technologies for residential customers; * Resolve service issues such as slow speeds, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Assess service feasibility when the sales team is uncertain whether our network covers a given area; * Relocate equipment within the same residence upon request; * Change equipment location per customer request; * Perform upgrades—replacing or adding devices when customers upgrade their plans; * Attend trainings and meetings when invited; * Perform other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning platform on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts to Alloha employees With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 people who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we serve 864 cities across 22 Brazilian states with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment committed to people and business sustainability. For more information, visit https://alloha.com/