Job Summary: A professional responsible for performing installations and repairs on fiber-optic networks for residential customers, ensuring connectivity and service quality. Key Highlights: 1. Connecting people, ideas, and businesses while promoting digital and social inclusion 2. Work focused on always doing the right thing, with honesty and ethics 3. An interconnected team striving for quality and excellence in services We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber-optic provider in Brazil. We operate a network spanning over 110,000 kilometers of fiber-optic cable and serve more than 1.6 million customers. With nine integrated commercial brands, we are present across all regions of Brazil—from north to south—and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 4,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil, guided by shared core values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Performing installation and repair services for FTTH and FTTA residential network technologies; * Repairing/correcting service failures—such as slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying network feasibility when the commercial team is uncertain whether coverage exists in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers switch plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work-at-heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning platform available via Intranet * Giga Inclusion Assistance * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Driven by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals who relentlessly pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we serve 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, people-centered, and business-sustainability-focused environment. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
