B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Responsible for installing and repairing FTTH and FTTA networks, ensuring connectivity and residential customer satisfaction. Key Highlights: 1. Connecting people, ideas, and businesses while promoting digital and social inclusion 2. A team committed to quality and excellence 3. A culture of honesty, integrity, transparency, and ethics We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide from north to south and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared core values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Resolve service issues such as slow speeds, WiFi problems, no connectivity, intermittent connections, etc.; * Remove cables from canceled customers to free up capacity for new customers; * Verify network availability when the commercial team is uncertain whether infrastructure exists in a given area; * Relocate equipment within the same residence upon request; * Change equipment location to a different address per customer request; * Perform upgrades—replacing or adding equipment when customers switch plans; * Attend training sessions and meetings when invited; * Carry out other duties consistent with this role. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work-at-height) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Support * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE offering exclusive discounts to Alloha employees * Pharmacy Partnership (Golden Farma): Payroll deduction discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees Guided by our purpose to **connect people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, supported by a network exceeding 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/