Junior Technical Support Analyst

Description

Job Summary: Junior Technical Support Analyst to ensure continuity of sales operations in stores through remote support and on-site visits for applications, systems, and hardware. Key Highlights: 1. On-site operations with technical visits and remote support at stores 2. Focus on implementation, assembly, and maintenance of equipment and systems 3. Monitoring and resolution of service tickets for continuous improvement **Job Description:** **Requirements** Completed undergraduate degree in a related field or technical course (preferred); Microsoft Office Suite (basic level); Experience/Knowledge of Windows 10 and Windows Server (2020\) \- Basic level; Experience as Level 2 Technical Support providing assistance either on-site or remotely to end users (microcomputing); Knowledge of retail operations and POS/commercial automation; **Preferred** Knowledge of Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, and change management. **Main Responsibilities** Contribute to the continuity of sales operations in stores through on-site visits and remote support for applications, systems, and hardware, aiming for maximum technological environment availability. Handle implementation, assembly, and installation of store equipment (software and hardware), as well as assessment/maintenance in case of incidents, coordinating with vendors. Ensure execution of store inventories through on-site monitoring and support; Triage application errors for analysts by monitoring and resolving service tickets opened by stores; Apply technical checklists during on-site and remote store visits. Identify opportunities for improvement in IT-driven solutions through interaction with all hierarchical levels within the store structure; **Work Format** Hiring of Junior Technical Support Analyst for on-site work with technical visits to stores. On-site visits to stores and regions according to weekly planning. Number of on-site days: **5 days \+ 2 Saturdays per month per schedule, with 6 hours on Saturday**. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** ITIL, Azure, Windows 10, Windows Server, POS ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance, Health Plan ### **Department:** Corporate