Training Instructor

Description

Job Summary: The Training Instructor will be responsible for delivering and adapting training programs for call center employees, with a focus on engagement and skill development. Key Highlights: 1. Conduct in-person and remote training sessions 2. Identify training needs and adapt content accordingly 3. Contribute ideas and improvements to the team If you are a communicative, creative person who enjoys teaching, this opportunity is for you! We seek dynamic, analytical, and solution-oriented professionals who take pleasure in developing people and contributing to sales team performance. **About the Role:** The Training Instructor will be responsible for delivering in-person and remote training sessions tailored to customer service representatives working in call centers. Additionally, they will participate in projects, system migrations, initial and ongoing training programs, with an emphasis on engagement, capability building, and results. **Your Responsibilities:**  Deliver training (Initial Training, On-the-Job Training, Projects, and Migrations);  Identify learning needs and adapt content for diverse audiences;  Develop training materials and support the organization of courses and events;  Monitor training outcomes and support succession planning and performance evaluations;  Submit attendance, performance, and certification reports;  Ensure training rooms and tools are always ready for use;  Attend meetings, calibration sessions, and performance review meetings;  Contribute ideas, improvements, and administrative support to the Staff team. **What We’re Looking For:**  Strong verbal and written communication skills;  Creativity, proactivity, and dynamism;  Organizational skills and analytical thinking;  Ability to work effectively in teams and strong interpersonal skills;  Experience with online training;  Proficiency in Microsoft Office (intermediate level);  Completed or currently pursuing a Bachelor’s degree (any field); Minimum Education: Bachelor’s Degree