We are looking for talented and proactive professionals to join our team as Customer Support Analysts. The professional will be responsible for international support focused exclusively on the global market. If you have impeccable writing skills, the ability to solve problems quickly, and are looking to work in a dynamic environment, this position is for you. Main Responsibilities * Serve and guide customers exclusively in English through the chat channel. * Diagnose problems, provide solutions, and follow up on cases until final resolution in writing. * Maintain an empathetic, professional, and efficient tone of voice during simultaneous chat sessions. * Clearly record support histories in support tools. * Escalate complex technical issues to the responsible internal teams. Required Requirements * Proven previous experience in customer support and assistance. * Fluent English (mandatory \- total focus on writing and text interpretation). * Excellent written communication, with mastery of grammar, clarity, and fast typing. * Organizational capacity to manage multiple open chats simultaneously. * Adequate setup for home office (stable internet and quiet environment). Payment: R$2\.300,00 \- R$2\.500,00 per month Benefits: * Remote work Work location: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
