After-sales Coordinator

Description

Job Summary: Coordinate the after-sales and customer service team, manage customer tickets, develop after-sales strategies, and monitor performance metrics. Key Highlights: 1. Join the largest electricity meter manufacturer in Latin America. 2. Act as a technology and solutions provider for electric power. 3. Work with a diverse and inclusive team. Join the largest electricity meter manufacturer in Latin America!‍ ️ We are a 95-year-old company operating as a provider of comprehensive technology and solutions for the electric power sector. \#VemSerNansen **Your responsibilities will include:** * Coordinating the after-sales/customer service team * Performing initial analysis, routing, and tracking customer ticket resolutions * Developing and implementing after-sales strategies to ensure customer satisfaction and retention * Interacting with customers and keeping them updated on ticket progress * Preparing and maintaining up-to-date statistics for the Customer Service department * Monitoring and analyzing customer performance metrics and implementing continuous improvements * Managing deadlines for each stage of the customer service process * Continuously updating information related to each stage of customer service * Receiving and registering tickets in the Jira system / Requesting logistics for warranty products This position is affirmative action-based and open to all forms of diversity, including race, ethnicity, gender, religion, disability, age, or sexual orientation. Requirements: * Bachelor's degree in Engineering (preferably Electrical, Electronics, or Telecommunications), Business Administration, or related fields; * Knowledge of energy metering processes * Advanced English (conversational proficiency) * Analytical skills * Problem-solving ability * Strong verbal and written communication skills * Good interpersonal skills * Microsoft Office Suite * Power BI