Product Designer | Talent Pool

Description

Job Summary: Product Designer who will translate the customer's voice into digital products, covering the entire design process from conception to implementation and results tracking. Key Highlights: 1. Work from discovery through solution implementation 2. Focus on continuous improvement and efficiency 3. Collaboration across multiple departments and customer-centric perspective **About Us** XP Inc. is one of Brazil’s largest independent financial institutions, owning brands such as XP, Rico, Clear, XP Educação, InfoMoney, and others. With over 4.6 million active clients and assets under custody exceeding BRL 1.1 trillion, XP Inc. has been transforming the financial market for 24 years to improve people’s lives. Guided by four core values — **Big Dreams, Entrepreneurial Spirit, Customer Focus, and Open Mind** — XP Inc. continuously seeks top talent with the ambition to achieve the impossible. **>> About the Role** As a Product Designer, your primary responsibility will be to translate the customer’s voice into digital product development, spanning the full design process (conception, implementation, and results tracking). We are seeking individuals who feel ownership over solutions and have the opportunity to contribute from discovery through implementation. **Key Responsibilities**: * Translate the customer’s voice into product structures and planning, aligning with business outcomes; * Contribute to disseminating and promoting our design culture and competencies across the organization, ensuring customer perspective informs decision-making; * Apply and contribute to evolving best practices and tools in Design Ops and areas related to product experience within your operational structure; * Use data to continuously improve processes and operations, validating hypotheses and increasing efficiency; * Support and participate in building and facilitating collaborative dynamics with other departments and company chapters; * Conduct user research and market analysis to inform the design process; * Apply service design knowledge to optimize the customer journey and user experience; * Design and validate flows and prototypes using our design system; * Actively execute the roadmap, evaluating and proposing improvements to journeys and flows across digital products and services; * Define and specify analytics tagging and tracking for experience metrics, feature success, or improvements (e.g., CSAT). **>> For this role, the following are essential:** **>> Technical Skills** * Conduct user testing and research; * Develop flows and mind maps; * Interest in learning data-driven and metric-based processes; * Experience with agile ceremony processes; * Knowledge of product creation methodologies, such as design thinking; * Create interactive and navigable prototypes for web and mobile; * Familiarity with Design Systems; * Collaborate on digital projects and products focused on business outcomes; * Collaborate in designing and executing dynamics. **>> Behavioral Skills** * Embody XP Inc.’s culture, inspiring by example, living and practicing our values, and relentlessly pursuing our purpose. * Communicate assertively, transparently, respectfully, and pragmatically — focusing on solutions rather than problems. * Collaborate with other teams, proactively encouraging teammates to engage all necessary stakeholders to maximize XP Inc.’s results. * Maintain strong interpersonal relationships and articulate communication with peers and others within your organizational structure. * Be adaptable, recognize the value of change, demonstrate transparency, and engage your team with a positive vision of the future. **>> You may stand out if you have:** * Experience in the Financial Market; * Experience with Service Design; * Experience working with Design Systems. **>> Our Work Model:** * The Design team works in a hybrid model (2 days per week) at our office in Vila Olímpia/SP. **Benefits:** Health and Well-being: * Health insurance * Dental insurance * Wellhub (Gympass) * Zenklub * Life insurance * iFood Benefits (flexible VA and VR) * Transportation allowance * New Value (benefits club) * Parental leave: 6-month maternity leave and 20-day paternity leave * Childcare allowance Financial Life * Exclusive investment funds * Investment advisory services * XP Visa Infinite credit card (no annual fee) * Credit (payroll-deductible loans, home equity loans, real estate CCB, etc.) **Flexible On-site Work Model** Our work model varies by function — fully on-site for business-facing roles and more flexible for other teams. We follow a model with increased on-site frequency, always guided by flexibility and autonomy, aligned with our entrepreneurial culture. At XP Inc., we value face-to-face interactions and believe the office serves as a tool to enhance our workplace relationships. * *By proceeding with your application, you declare that you have read, understood, and agree to the XP Inc. Group Privacy Policy and those of its vendors and partners supporting the selection process. The XP Inc. Group may use artificial intelligence solutions to support the recruitment team throughout the process, which may involve processing your personal data for this purpose, in accordance with the principles of the General Data Protection Law and the XP Inc. Group Privacy Policy.*