Senior Conversational Designer

Description

Job Summary: We are seeking a professional to create digital solutions that make a real difference—designing conversational flows and optimizing user experiences in a collaborative and innovative environment. Key Highlights: 1. Create solutions that truly make a difference in an evolving market. 2. Work in an environment that fosters professional and personal development. 3. Work autonomously within a multidisciplinary team passionate about technology. If you seek a workplace that values **social impact, innovation, and sense of purpose**, TEM Saúde is the right place for you. Our culture is built on **collaboration, agility, and continuous improvement**. We are a multidisciplinary team passionate about technology and transforming people's lives. We work autonomously, celebrate achievements, and learn together in an environment that stimulates professional and personal growth. Here, you’ll have the opportunity to **create solutions that truly make a difference**, in a constantly evolving market. **Responsibilities and Duties** * Design and structure end-to-end conversational flows. * Create and maintain customer service journeys across digital channels (chat, WhatsApp, app, and portal). * Draft conversational content (messages, responses, variations, and fallbacks) aligned with the brand’s tone of voice. * Practice UX Writing in digital interfaces, reviewing and improving texts in screens, forms, error messages, and product components. * Ensure linguistic consistency across bots, interfaces, and other digital touchpoints. * Define and evolve the user experience in AI-driven interactions (prompt design, instructions, and response guidance). * Build hybrid experiences (structured flow \+ AI). * Analyze performance metrics (resolution rate, abandonment rate, fallback rate) and propose continuous improvements. * Collaborate closely with Product, Technology, Marketing, CX, and Design teams. * Conduct textual usability reviews and propose improvements to clarity and comprehension in interfaces. * Document flows, language guidelines, and communication best practices. **Requirements and Qualifications** * Bachelor’s degree completed in Design, Communications, Journalism, Advertising, UX, Technology, or related fields. * Courses or specializations in UX, UX Writing, Conversational Design, or related areas will be considered as advantages. **Additional Information** Employment contract: CLT Working hours: 9:00 AM–6:00 PM (Monday to Friday) – hybrid model Location: Av. Pres. Juscelino Kubitschek **Benefits:** * Salary: R$5\.500,00 * Health and dental insurance; * Fixed Multi VR Card: R$ 840.00; * Life insurance; * Day Off; * TEM Saúde Digital App; * Wellhub. TEM Saúde supports companies in delivering accessible, high-quality healthcare to their employees and customers. As a strategic partner, we offer comprehensive solutions that combine convenience, accessibility, and quality care. With personalized care journeys, we go beyond access to healthcare services—we promote care, prevention, wellness, and quality of life for everyone.