Solutuiions Engineering Manager

Description

Summary: Seeking an Engineering Manager / Lead for the Forward Deployed Solutions team to lead technical operations, client-facing solutions, and partner success, acting as a Player-Coach. Highlights: 1. Lead evolution of technical operations and client-facing solutions 2. Player-Coach role: 50% technical leadership & AI strategy / 50% hands-on 3. Opportunity to build systems, deploy AI tools, and shape team structure **About MonetizeMore** MonetizeMore is a global pioneer in ad technology, optimizing and maximizing ad revenue for over 150,000 websites and apps worldwide. We combine proprietary AI technology with world\-class engineering to safeguard publisher setups and drive financial growth. Operating as a 100% remote, culture\-first organization, we live by our core values: **Integrity, Enterprising, Kaizen, and Collaboration.** We offer complete location autonomy, giving you the freedom to choose where and when you work, focusing entirely on the impact you make. **About the Role** We are seeking an **Engineering Manager / Lead for our Forward Deployed Solutions** team to lead the evolution of our technical operations. **Reporting directly to the Director of Engineering**, you will lead a team of solution engineers responsible for client\-facing technical solutions, custom implementations, and partner success. This is a true Player\-Coach role (50% technical leadership \& AI strategy / 50% hands\-on client architecture). You will be tasked with transforming our frontline technical support into a proactive, high\-value Forward Deployed Engineering unit. Instead of managing ticket queues, you will lead the implementation of **AI deflection systems**, empower your team to solve root cause issues, and serve as the lead technical architect for our strategic enterprise clients in Brazil and globally. **Core Responsibilities** **1\. Strategic Leadership \& Team Coaching (50%)*** **People Management \& Evolution**: Manage, mentor, and upskill a team of solutions engineers, evolving team culture from reactive ticket resolution to proactive partner solutions architecture. * **AI Workflows \& Deflection Automation**: Design, build, and maintain internal AI\-driven tools, automated deflection workflows, and self\-serve technical documentation to systematically eliminate low\-tier, repetitive queries. * **Partner Success \& Health Metrics**: Take accountability for partner technical health, monitoring revenue performance, deployment success, and technical SLAs across partner accounts. **2\. Hands\-On Forward Deployed Engineering (50%)*** **Brazilian Market Technical Lead**: Serve as the primary technical partner for high\-value clients in Brazil. Lead complex technical integrations, architectural reviews, and troubleshooting sessions fluently in Portuguese. When feasible solve custom technical issues on the fly * **Advanced Solutions \& Custom Code**: Dive into JavaScript, APIs, network requests, and ad server configs to build custom solutions, resolve edge\-case integrations, and prevent publisher downtime. * **Engineering \& Product Feedback Loop**: Partner directly with the Director of Engineering and internal product teams to convert recurring partner pain points into long\-term product features and architectural enhancements. **Who You Are*** **The Player\-Coach Leader**: You have 5\+ years of software/solutions engineering experience, including 1–2\+ years as a technical lead, team lead, or engineering manager who enjoys mentoring others. * **AI\-Forward Builder**: You don't just use AI; you build with it. You have practical experience building or configuring workflow automation, LLM API integrations, or automated knowledge loops to streamline technical operations. * **Bilingual Communicator**: Native or fluent spoken and written Portuguese (to lead Brazilian client accounts) and fluent English (to collaborate with engineering leadership and global teams). * **Web \& Ad\-Tech Engineer**: Proficient in front\-end web technologies (JavaScript ES6\+, HTML/CSS, REST APIs, HTTP protocols) and Chrome DevTools debugging. Hands\-on experience with Google Ad Manager (GAM), Prebid.js, Header Bidding, or SDK integrations is highly preferred. * **Partner\-Obsessed**: You measure success by the commercial and technical growth of your partners, not just ticket volume. **What We Offer*** **Competitive Compensation**: USD\-denominated contract (PJ) with competitive base pay and performance incentives tied to partner success. * **True Autonomy**: Work from anywhere in Brazil with a schedule built around impact rather than strict office hours. * **Direct Impact**: Direct access to engineering leadership with the agency to build systems, deploy AI tools, and shape team structure. fXAq73gOSQ