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Job Summary: The professional will evaluate and score CL's interactions with field staff, monitor achievement of daily productivity targets, and propose improvements to service quality. Key Highlights: 1. Evaluation and feedback to improve delivery and results 2. Monitoring of daily productivity targets 3. Identification of opportunities to optimize customer service Icomon Tecnologia Ltda. has been implementing and maintaining infrastructure projects across Brazil for over 30 years. Icomon serves the country's leading telecom operators and service providers and manages the majority of operations in the metropolitan region of São Paulo. Additionally, the company continuously evolves and actively seeks new technologies to optimize processes, delivering the best market solutions. ORGANIZATIONAL CLIMATE Icomon offers programs and benefits focused on talent acquisition, retention, and internal team motivation. Furthermore, the company maintains internal communication channels that keep employees informed and engaged. Icomon also implements flexible work programs, including time banking and remote work. Employee feedback is collected through Icomon's Employee Support Channel and via our internal Culture Mapping initiative. Action plans are developed and executed to ensure a welcoming environment and high levels of employee satisfaction within our team. DIVERSITY The company fosters an inclusive organizational environment, bringing together diverse professional profiles and working styles to tackle everyday challenges. Diversity is embedded in Icomon's DNA, featuring varied worldviews and leadership styles that value social inclusion and gender equity. CAREER AND DEVELOPMENT ICOMON supports the training and development of its employees (staff) through comprehensive programs. **Responsibilities and Duties** * Evaluates and scores CL’s interactions with field staff, providing feedback to improve delivery and overall results. * Monitors the percentage of daily productivity target achievement across departments. * Identifies opportunities to enhance service quality and execution of CL’s field activities. * Proposes improvements to supervision and coordination teams. **Requirements and Qualifications** Agile, responsible, and organized **Additional Information** * Salary: R$2.348,28 * Alelo Tudo meal or food allowance – R$24,29 per day * Transportation allowance * Unimed health plan – R$145,40 with co-payment * Bradesco Seguros dental plan – R$21,54 \- Bradesco Seguros life insurance \- Premium percentage based on salary * Profit-sharing program (PPR) twice per year WORK HOURS Monday to Friday, 08:00–18:00, with a 1-hour and 12-minute lunch break; rotating Saturday shifts. ICOMON serves the leading operators and service providers in the sector and manages the majority of operations in the metropolitan region of São Paulo. Additionally, the company continuously evolves and actively seeks new technologies to optimize processes, delivering the best market solutions.
