QUALITY MONITOR

Description

Job Summary: Seeking a Quality Monitor professional to supervise customer service channels, control reports, develop service improvement projects, monitor processes, and evaluate and monitor calls. Key Highlights: 1. Supervision and monitoring of customer service channels 2. Development of projects to improve customer service 3. Evaluation and monitoring of agent performance A telephone customer service organization is seeking a Quality Monitor professional in São Paulo. **Responsibilities:** Conduct supervision across customer service channels. Control reports and assist in implementing feedback. Develop projects focused on improving customer service and the work environment. Monitor processes and procedures, presenting management results. Evaluate and monitor calls, performing performance and progress checklists for agents. Record scores and notes in monitoring spreadsheets. Provide information to support feedback delivery to operational supervisors. Track changes and updates to support tools. Consolidate quality monitoring results and apply feedback. Previous experience as a Quality Inspector, Quality Supervisor, Quality Analyst, or Quality Coordinator may indicate alignment with some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: To be determined.