Home Technical Assistant

Description

Job Summary: We are seeking a Home Technical Assistant to provide in-home service for white and brown goods, acting as the technician’s right-hand person throughout all service stages and ensuring route quality and customer experience. Key Highlights: 1. Essential on-site support with a focus on customer experience 2. Direct responsibility for route quality and component integrity 3. Opportunity to perform low-complexity repairs **ABOUT THE COMPANY** An authorized technical assistance center in Ribeirão Preto, offering full laboratory repair operations and in-home service across the region. The in-home service line is strategic: it brings the brand directly to the customer’s home and accounts for a significant share of the unit’s total service volume—requiring a well-organized, technically proficient field team with impeccable conduct on-site. **ABOUT THIS POSITION** We seek a Technical Assistant to join our field duo delivering in-home service for white goods and brown goods—including televisions, washing machines, refrigerators, air conditioners, and other household appliances. This role goes far beyond carrying parts: the professional serves as the technician’s right-hand person across all stages—preparation, execution, and closure—and holds direct responsibility for route quality, component integrity, and the customer’s experience during the visit. **RESPONSIBILITIES** ***Preparation and Logistics (Start of Shift)*** * Verify the daily delivery manifest: part codes, quantities, and condition of all listed components * Load the vehicle in an organized and secure manner to prevent damage or loss during transit * Record departure: time, vehicle odometer reading, and start of route in GPS * Validate daily routing plan and visit sequence ***During Service Visits*** * Contact the customer 30 minutes prior to confirm the scheduled visit * Support the technician in diagnosing faults and moving equipment * Provide physical assistance during service: climbing stairs, holding equipment, and safely handling loads * Maintain organization of tools and workspace throughout the repair * Complete the Service Order and capture photographic documentation (before and after) of the repair * Perform low-complexity repairs under the supervision of the responsible technician (e.g., electronic board replacements, washing machine pump replacements, air conditioner board replacements, and other authorized repairs) ***Wrap-up (End of Shift)*** * Return unused and defective components removed from customers to inventory * Cross-check returned components against the manifest, formally justifying any discrepancies * Receive and verify the next day’s delivery manifest * Organize the vehicle and tools for the following shift * Record return: final time, odometer reading, and any incidents occurring during the day **CANDIDATE PROFILE** * **Basic technical knowledge:** in electronics and/or household appliances (technical training, hands-on experience, or willingness to undergo accelerated training) * **Organized, process-oriented profile:** manages manifests, records, and documentation thoroughly without leaving loose ends * **Diligence and accountability:** careful handling of components, tools, and company vehicle * **Safety discipline:** mandatory use of PPE, attention to load handling, and awareness of on-site hazards * **Availability:** for daily external routes within Ribeirão Preto and surrounding serviced cities Minimum Education: Technical Course