Description: * Bachelor's degree in Business Administration or related fields. * Intermediate to advanced level in Excel. * Previous experience in warranty processes within the automotive industry. * Experience in team leadership and conflict management. * Knowledge of manufacturers' guidelines and policies. * Organized, proactive profile with analytical reasoning. * Desirable experience with internal and external audits. * Guide warranty technicians and other相关人员 on manufacturer procedures, ensuring correct execution and constant updates. * Assist in solving technical and operational problems in the department. * Strategically mediate conflicts between teams. * Work directly with manufacturers to resolve critical cases. * Ensure proper archiving of warranty processes. * Conduct semi-annual internal audits per store. * Manage team training and disseminate technical knowledge. * Master warranty rules and policies. * Promote fast and accurate billing of warranty processes. * Monitor and prepare units for internal and external audits. * Send daily performance summaries of the department to managers. * Organize team vacation schedules, attendance, and time off. * Address specific needs of each unit directly. * Systematically perform part scrapping within established deadlines. * Ensure organization and cleanliness of warranty area environments. Expected Goals: * Reversals less than 1% of monthly revenue per unit. * Achieve maximum labor utilization in warranty per unit. * Zero reversals in warranty audits. * No open warranty service orders exceeding 90 days. 2510060202291792428