Customer Success Manager

Description

**Description:** ---------------- At uCloud, the only global partner fully specialized in Google solutions, we are seeking a Customer Success Manager to join our team in Brazil. We are looking for a professional with a strong commercial DNA and a results-oriented mindset, capable of ensuring the satisfaction, retention, and growth of our installed base. Your role will be pivotal in strengthening long-term relationships with strategic customers, positioning yourself as a trusted advisor on their digital transformation journey with Google Cloud. **The selected candidate will be responsible for:** * Customer lifecycle management: Accompany customers from adoption through to loyalty, ensuring they achieve their objectives via a consultative and strategic approach. * Strategic point of contact: Manage customer requests, questions, and demands with a high level of service, reinforcing long-term relationships and trust. * Growth strategy: Proactively work on renewals, customer retention, and identifying opportunities for upsell and cross-sell, increasing the value of the installed base. * Proactive analysis of environment and consumption: Analyze customer behavior, usage, and consumption patterns to anticipate risks, identify improvements, and suggest optimizations in cloud environments. * Customer engagement and on-site support: Conduct meetings and on-site visits as needed to strengthen business relationships and ensure strategic alignment with customers. * New business development: Support commercial initiatives and new business opportunities, collaborating closely with sales and pre-sales teams. * Continuous improvement: Actively participate in initiatives aimed at enhancing customer experience, retention, and expansion of the customer base. **Requirements:** --------------- **Minimum requirements:** * Experience: Minimum of 1 year in Customer Success, Account Management, or B2B Customer Management. * Technical knowledge: Prior experience in cloud environments and managed services. * Market: Knowledge of the Brazilian market and management of accounts with recurring/massive consumption. * Commercial profile: Excellent communication, negotiation, and results-oriented skills, plus the ability to multitask. * Languages and location: Portuguese fluency is required (Spanish is a plus); residence in São Paulo and availability for in-person visits. * We seek a proactive, dynamic, and organized individual with energy and outstanding interpersonal skills, capable of working under pressure autonomously and focused on delivering customer value.