B2C CUSTOMER SERVICE TECHNICIAN

Description

We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a network spanning over 110,000 kilometers of optical fiber and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — guided by shared values. We’d love to meet you! \#whathappensonourfiber \#fiberteam **Responsibilities and duties** * Perform installation and repair services for FTTH and FTTA residential network technologies; * Troubleshoot and resolve service issues such as slow speeds, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Remove cables from canceled customer accounts to free up capacity for new customers; * Assess network feasibility when the commercial team is uncertain whether infrastructure is available in a given area; * Relocate equipment within the same residence upon request; * Relocate equipment to a new address upon customer request; * Perform upgrades — replacing or adding devices when customers change their service plans; * Attend training sessions and meetings when invited; * Carry out other duties consistent with this role. **Requirements and qualifications** * Completed high school education; * Must reside in Saquarema/RJ; * Prior experience in electrical or telecommunications fields is desirable; * NR 10 and NR 35 certifications; * Valid Brazilian driver’s license, Category B (permanent); * Intermediate-level Microsoft Office proficiency; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies is desirable. **Additional benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel reservations, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a network exceeding 140,000 kilometers of optical fiber and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, responsible space focused on people and business sustainability. For more information, visit https://alloha.com/