Senior Relationship Analyst

Description

Job Summary: A professional to lead processes and projects, act as a technical multiplier, audit processes, and manage corporate client portfolios, with emphasis on relationship management and optimization. Key Highlights: 1. Act as a technical multiplier and disseminate department/company guidelines. 2. Audit departmental processes with a focus on continuous improvement. 3. Conduct relationship-building visits and negotiate adjustments with clients. **Description:** Bachelor's degree in Business Administration, Business Management, or related fields. **Knowledge of:** Health Plan Contracts (coverage, waiting periods, and rules); Relationship-building and customer retention techniques; Regulations and Normative Resolutions issued by the National Health Agency (ANS); Negotiation techniques. Under leadership guidance, be responsible for managing the Operator’s processes and projects, resolving daily operational issues and problems; **Act as a technical multiplier:** disseminate department/company guidelines, conduct training sessions, and guide the team on process and procedure changes; **Audit departmental processes:** review workflows, procedures, and information systems with a focus on continuous improvement; Update and analyze indicators related to assigned processes and projects, proposing actions when necessary; Conduct relationship-building visits to corporate clients to negotiate adjustments, strengthen partnerships, retain clients, and increase profitability; Monitor performance indicators and claims frequency (sinistralidade) of the corporate client portfolio; Deliver informative and awareness-raising presentations on health plan usage for users of partner companies; Conduct integrations at corporate clients more frequently for Porte II and III, less frequently for Porte I, and with greater management intensity for Porte IV; Be responsible for managing corporate client portfolios (Porte I, II, and III in smaller numbers; Porte IV in larger numbers); Analyze client service utilization in detail and propose Preventive Medicine initiatives in partnership with NAIS. 2511200202481879456