Movida is an innovative urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Operating since 2006, it currently boasts Brazil’s newest vehicle fleet and maintains branches in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida was a pioneer in offering services such as monthly and long-term car rentals for individuals, prepaid options, and 27-hour daily rates. Focused on technology, it also led the industry by introducing solutions like web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR Group company, Movida today operates under Movida Participações, established in 2015 to manage operations in Car Rental, Used Vehicle Sales, and Light Vehicle Fleet Outsourcing Management. With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** ### **Responsibilities** * Manage **high-level complaints**, handling sensitive and strategic requests. * Lead the resolution of **critical and highly complex cases**, ensuring agile and effective outcomes. * Focus on **rapid resolution**, mitigating impact and preserving customer experience. * Monitor and analyze mentions on external platforms, ensuring appropriate responses delivered within SLAs. * Collaborate with various internal departments to enable solutions and continuous improvements. **Requirements and Qualifications** ### **Requirements** * Completed or ongoing undergraduate degree in related fields (e.g., Business Administration, Communications, Marketing). * Experience in **customer service** and/or managing complex complaints. * Familiarity with **CRM tools** and monitoring platforms (e.g., Reclame Aqui, HugMe). * Proficiency in **Excel** for data control and analysis. * Flexibility regarding work schedule. **Additional Information** We offer all the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized 24/7 support for our employees and their families via a dedicated center offering psychological, health, social, family, financial, and/or legal assistance—all strictly confidential. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **MOVIDA**, we assist with purchasing the **school supplies kit** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and advance their professional development, becoming protagonists of their own careers. * We recognize and value our **veteran employees** who celebrate years of service with us. Those with **over 15 years** receive an especially grand celebration. * **Mom’s Corner:** A dedicated space located at our Itaim Bibi headquarters and Mogi das Cruzes administrative office for mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. * **Pet Love:** To care for your four-legged family member too, we offer a special benefit for this beloved member of your household. Do you identify with this position? Explore our open roles, apply now, and join us in building a company that grows every day. **About Movida** Movida (MOVI3\) is a car rental company providing innovative urban mobility solutions for all types of needs. As a pioneer in offering services such as monthly individual car rentals, in-car Wi-Fi, prepaid options, and social media chatbots, it was the first car rental company in Brazil to go beyond just renting cars—helping revolutionize the Brazilian car rental sector. Attuned to the times, Movida invests in sustainability and became the world’s first publicly listed car rental company to receive B Corporation Certification, joining an elite group of companies whose business model centers on socio-environmental development. In Brazil, it launched Carbon Free—the first program of its kind among local car rental providers—to neutralize CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. With an innovative profile combined with strong corporate governance, it serves both retail customers through car rentals and corporate clients via light vehicle fleet outsourcing, in addition to selling used vehicles. Following significant investments over the past four years, Movida now operates a fleet of over 268,000 vehicles, 259 car rental branches, and 89 used vehicle sales points. For more information, visit Movida’s website: https://www.movida.com.br/
João Silva
Indeed · HR
João Silva
Indeed · HR
