**VOLL was founded to simplify mobility with a single, global solution. It is the most widely used technology by Brazil’s largest companies to manage their teams’ commutes and business travel.** Would you like to be part of all this? We’re looking for people eager to revolutionize how professionals move around the world! **Responsibilities and duties** **What you’ll do:** * Conduct quality surveys * Support action plan development in collaboration with departments * Monitor actions and tickets with departments and provide feedback to customers * Manage quality-related indicators and studies * Handle potential customer dissatisfaction cases * Monitor cross-sell and up-sell transitions * Support the client’s focal point for tool configuration, adjustments, and platform training * Critically analyze quality survey results and insights from tickets and follow-ups (closing the loop) **Requirements and qualifications** **Requirements:** * Technical or undergraduate degree in Administration, Process Management, or Tourism (completed or in progress) * Intermediate proficiency in Microsoft Office suite * Fluent English is a plus * Experience in Quality/Customer Experience, including quality surveys, process monitoring, action planning, and customer relationship management * Experience preparing reports * Quality research methodologies (NPS and CSAT) * Quality management tools (PDCA, Ishikawa, Pareto) * Indicators, dashboards, process management, and action planning **Additional information** **What you’ll get:** * Meal/food allowance via Flash card * Medical and dental plans with co-payment * Remote work allowance via Flash card * Total Pass * Group life insurance * Mental health support through Voll Care * Education assistance via Voll Education * 6-month maternity leave * 30-day paternity leave (Our parental leave policy applies equally to same-sex couples) * Vacation accrual starting at 6 months * Birthday day off **Diversity at VOLL** At VOLL, we value every individual and their uniqueness, offering an environment that respects diversity and individuality. Here, you have space to be yourself \#TogetherOnTheSameBoat. VOLL exists to transform innovative ideas into solutions that shape the future of corporate travel, mobility, and expenses. We pioneered the world’s first integrated mobility and travel app—unifying every step of the journey, from booking to payment. Our platform aims to deliver the best experience for both managers and corporate travelers, with comprehensive solutions that simplify and integrate all needs in one place. This is the result of extraordinary work by over 400 employees across more than 17 states. **OUR VALUES** We execute with mastery; We play fair; We’re together on the same boat; We are protagonists; We are strong. \#ToInfinityAndBeyond
João Silva
Indeed · HR
João Silva
Indeed · HR
