Reservation Agent

Description

Job Summary: The professional will be responsible for acquiring customers by providing efficient and personalized service for reservations, managing availability and rates, and ensuring appropriate handling of data. Key Highlights: 1. Work focused on welcoming, caring for, and respecting people and nature. 2. Opportunity to learn and perform meticulous work with a focus on accuracy. 3. An environment that values sustainability and employee well-being. **Do you think you embody the Verdegreen way? Then join us!** Verdegreen transforms every stay into a distinctive hospitality experience defined by care and respect for people and nature, offering services committed to improving environmental management systems, complying with legal requirements, and preventing pollution. If you are interested in learning with us and performing detail-oriented work focused on doing what is right, this is the place for you!! **Responsibilities and Duties** Acquire customers by delivering efficient, courteous, and personalized service to those wishing to make hotel reservations. * Manage availability and rates, ensuring correct application of commercial policies. * Handle reservations via telephone, e\-mail, WhatsApp, and digital channels. * Register, modify, and cancel reservations using TOTVS VHF, Letsbook, Omnibees, and other systems. * Manage availability and rates according to guidance from the Revenue department. * Confirm reservations and ensure accurate information is sent to guests and relevant departments, verifying that requests contain all necessary details—such as guest names, check\-in and check\-out dates, payment method, and company/agency/operator billing information where applicable. * Maintain relationships with agencies, tour operators, and OTAs. * Ensure appropriate handling of guests’ personal data, respecting LGPD principles and guidelines. * Follow sustainable practices and contribute to maintaining ISO 14001\ certification. **Requirements and Qualifications** * Bachelor’s degree in Hospitality, Tourism, or related fields. * Experience in hospitality front-office reservation services. * Knowledge of hotel management systems (TOTVS VHF, Letsbook, Omnibees). * Sales techniques. * Clear and professional writing skills. * Computer literacy. * Proactivity and strong communication skills. * English fluency. * Respect for others and transparency in actions, along with organization and friendliness. **Additional Information** * Position based in João Pessoa. * Working hours: Monday to Friday, 8:00 AM to 6:00 PM, and alternate Saturdays. * On\-site meals provided. * Unimed Fortaleza health plan with co\-payment. * Uniodonto dental plan. * Transportation allowance via transit card. * Life insurance. * A work environment that values sustainability and employee well\-being. At **Verdegreen**, every stay is a unique experience marked by hospitality, care, and respect for people and nature. Our commitment goes beyond hospitality: we seek to establish management practices connected with nature, adopting sustainable approaches—all combined to deliver a special experience for every guest. **At Verdegreen, we are guided by the GUEST values:** **G**uaranteeing the **U**se of the **E**arth in an **S**ustainable and **T**houghtful manner. More than a slogan, this principle represents the ideals guiding our work at the hotel. In English, the word GUEST means “guest.” At Verdegreen, it stands for a philosophy grounded in three pillars: * Human Fulfillment * Social Responsibility * Sustainability GUEST is not a project—it is an ongoing endeavor with no end, made possible by the motivation and conviction of people who believe growth is paved by caring and serving. *Respect, transparency, and empathy are non\-negotiable values that strengthen synergy among our companies and permeate everything we do.*