Store Operator

Description

Job Summary: Cabonnet is seeking a Store Operator to provide customer service and sales support, contributing to a positive and welcoming shopping experience. Key Highlights: 1. In-person and telephone customer service with courtesy and efficiency 2. Sales of internet plans and solutions tailored to customers' needs 3. A company in constant growth that values its employees **Cabonnet**, currently one of the 15 largest connectivity and technology companies in Brazil, is expanding! Present in over 80 locations across the state of São Paulo, we continue innovating to deliver high-quality services and outstanding customer support. We are looking for a committed, proactive, and customer-oriented **Store Operator**, passionate about delivering excellent service, to join our team and contribute to a positive and welcoming shopping experience. Join a company in constant growth and help connect people across the entire state of São Paulo! **Responsibilities and Duties** **Duties:** ---------------- * Provide in-person and telephone customer service with courtesy and efficiency; * Sell internet plans, presenting solutions suited to customers' needs; * Confirm and update subscriber registration data; * Record customer service history and interactions in the system; * Process plan changes, such as upgrades to subscribed services; * Issue duplicate payment slips and advise on available payment methods; * Conduct satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic phone and email collections; * Receive invoice payments and record them in the system; * Accurately and responsibly perform cash register opening and closing routines; * Negotiate agreements with delinquent subscribers, seeking amicable solutions; * Issue electronic invoices per internal procedures or specific requests. **Requirements and Qualifications** #### **Requirements:** * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephone, email, and digital management systems; * Availability to work business hours, including Saturdays. #### **Advantages:** * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and customer negotiation routines. #### **Skills and Competencies:** * Strong verbal and written communication; * Courteous, empathetic customer service focused on solutions; * Proactivity and agility in handling diverse situations; * Organization, attention to detail, and responsibility regarding data and financial values; * Collaborative mindset with ease in working as part of a team. **Additional Information** Cabonnet values its employees and offers a comprehensive benefits package to promote well-being, quality of life, and professional development: * **Medical Plan** * **Dental Plan** * **Meal Allowance or Food Voucher** * **Transportation Voucher** * **Internet Allowance** * **Day Off** * **Education Partnership (University Institutions)** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness programs** * **Partnerships with S System Organizations **(SESC, SENAC, SENAI, and SESI) We are a Brazilian company specializing in telecommunications services, focusing on broadband internet and connectivity solutions. Our goal is to build lasting relationships with every customer; therefore, we commit to offering top-quality products and services in compliance with applicable laws, along with efficient technical support and personalized local service. Currently, Cabonnet operates over 25 stores across the state of São Paulo and employs more than 400 professionals. Cabonnet’s growth is driven by people—so, in our team, every idea matters and every talent makes a difference. If you seek an environment where you can grow, learn, and truly contribute, come build your story with us. Let’s unite knowledge, share experiences, and achieve results—together. **\#JoinCabonnet**