Store Operator

Description

Job Summary: We are seeking a proactive and committed Store Operator dedicated to delivering exceptional customer service to enhance the customer experience. Key Highlights: 1. Friendly and efficient in-person and telephone customer service 2. Sales of internet plans and connectivity solutions 3. Performing cash register routines and negotiating with customers **Cabonnet**, currently one of the 15 largest connectivity and technology companies in Brazil, is expanding! With a presence in over 80 locations across the state of São Paulo, we continue innovating to deliver high-quality services and outstanding customer service. We are looking for a committed, proactive Store Operator passionate about delivering excellent service to join our team and contribute to a positive, welcoming purchasing experience. Join a company experiencing continuous growth and help connect people across the entire state of São Paulo! **Responsibilities and Duties** **Duties:** ---------------- * Provide friendly and efficient in-person and telephone customer service; * Sell internet plans, presenting solutions tailored to customers' needs; * Confirm and update subscriber registration data; * Record customer service history and interactions in the system; * Process plan changes, such as upgrades to contracted services; * Issue duplicate payment slips and provide guidance on available payment methods; * Conduct satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic phone and e\-mail collections; * Receive invoice payments and record them in the system; * Accurately and responsibly perform daily cash register opening and closing routines; * Negotiate agreements with delinquent subscribers, seeking mutually agreeable solutions; * Issue electronic invoices according to internal procedures or specific requests. **Requirements and Qualifications** #### **Requirements:** * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephone, e\-mail, and digital management systems; * Availability to work standard business hours, including Saturdays. #### **Advantages:** * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with collection and customer negotiation routines. #### **Skills and Competencies:** * Strong verbal and written communication skills; * Friendly, empathetic customer service with a solutions-oriented focus; * Proactivity and agility in handling diverse situations; * Organization, attention to detail, and responsibility regarding data and financial values; * Collaborative mindset with ease working in teams. **Additional Information** Cabonnet values its employees and offers a comprehensive benefits package designed to promote well-being, quality of life, and professional development: * **Medical Insurance** * **Dental Insurance** * **Meal Voucher or Food Allowance** * **Transportation Allowance** * **Internet Allowance** * **Day Off** * **University Education Partnership Program** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness services** * **Partnerships with S System Institutions **(SESC, SENAC, SENAI, and SESI) We are a Brazilian company specializing in telecommunications services, focused on providing broadband internet and connectivity solutions. Our goal is to build lasting relationships with every customer; therefore, we commit to offering top-quality products and services compliant with applicable laws, along with efficient technical support and personalized local service. Currently, Cabonnet operates over 25 stores across the state of São Paulo and employs more than 400 professionals. Cabonnet’s growth is driven by people—every idea matters, and every talent makes a difference within our team. If you seek an environment where you can grow, learn, and truly contribute, come build your story with us. Let’s unite knowledge, share experiences, and achieve results together. **\#JoinCabonnet**