FWA Operator

Description

Job Summary: We are seeking an FWA Operator to collect geographic information, perform maintenance, retrieve equipment, update customer records, and clarify customer inquiries—ensuring effective service delivery and technical support. Key Highlights: 1. Effective customer service and technical support for FWA services 2. Collaborative work environment and emphasis on personal development 3. Opportunity to take ownership of your career in telecommunications We are looking for an **FWA Operator** to collect geographic location data for installation and maintenance of services, retrieve equipment upon service cancellation, and update customer records with information provided by clients—such as phone numbers and new addresses. Additionally, the operator clarifies billing-related questions and provides guidance for customer reactivation, ensuring effective service delivery and necessary technical support for continuity of FWA services. If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment as required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and compliance with the company’s technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver invoices to customers when required; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit registered addresses to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for record updates; * Upon service cancellation, retrieve Brisanet equipment, return items to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the city’s geography; * Customer service experience. **Preferred qualifications:** * Defensive driving certification; * Proficiency with Google tools (Sheets, Docs) **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to smaller cities**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.