Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and other field services, ensuring customer satisfaction. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset 2. Perform on-site installations, repairs, and address changes 3. Ensure proper conservation and appropriate use of company-provided resources We are looking for a **Field Services Operator** to execute field "Service Orders" (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights your customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position as needed by the department and leadership direction; * Maintain company vehicles in compliance with Fleet Department-defined processes, ensuring proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), per current legislation; * Execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; provide referrals for additional or new sales; * Safeguard, maintain, properly utilize, and secure company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Familiarity with networks and computer maintenance; * Knowledge of local city geography; * Driver's License Class "B" and Defensive Driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure — meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.