Administrative Assistant - Operational

Description

Job Summary: Vellon is seeking an Administrative Assistant – Operational for auditing, ensuring service quality and internal process compliance. Key Highlights: 1. Work in the audit area to ensure service quality. 2. Conduct internal and external audits at field installations. 3. Identify non-conformities and guide technicians on corrective actions. Vellon is seeking an Administrative Assistant – Operational to work in the audit area, ensuring the quality of services delivered and internal process compliance. **Responsibilities:** * Conduct internal and external audits at field installations * Verify operational standards to ensure service compliance * Audit service orders (activation and address change) * Check installation procedures, including: CTO organization; correct port and customer identification * Evaluate the quality of materials used in installations * Analyze service execution time and customer contact * Identify non-conformities and guide technicians on immediate corrective actions * Perform corrections to contracts and loan agreements **Requirements:** * Completed high school education * Analytical mindset and attention to detail * Organization and responsibility * Strong communication skills and professional demeanor * Problem-solving ability * Ethics and commitment to processes * Technical knowledge (telecom knowledge is a plus) * Proficiency in Microsoft Office Suite * Aptitude for systems and technology