Receptive Customer Service Agent

Description

Job Summary: Receptive customer service focused on technical guidance and ticket analysis for internet, mobile phone, and fiber-optic services. Key Highlights: 1. Customer service support 2. Technical and financial analysis of telecommunications services 3. Effective ticket escalation for resolution We are seeking a professional to work as a Receptive Customer Service Agent, focusing on technical guidance and ticket analysis related to internet, mobile phone, and fiber-optic services. **Main Responsibilities:** Receptive customer service; Dispatching field technicians to customers' residences or businesses, when required; Performing technical and financial analysis of internet, mobile phone, and fiber-optic products; Escalating tickets to responsible departments for effective resolution. **Requirements:** Completed high school education; Excellent written communication in Portuguese, with strong grammar and spelling skills; Easy access to the Alphaville/Barueri region. **Work Schedule:** 6x1 (alternating weekend days off) **Working Hours:** To be determined **Salary:** R$ 1\.522,28 \+ monthly performance bonus **Benefits:** Transportation allowance (up to 4 daily trips); Flash Card (R$ 12 per day); Life insurance; Pharmacy discounts; Discount on Open English; Partnerships with Estácio and Anhanguera universities; Total Pass (gyms and wellness); C4Life (personal coaching program). **Minimum Education Level:** High School (Secondary Education)