About the position We are seeking a NOC / Telecom VoIP Support Analyst to monitor and maintain critical telecommunications environments, ensuring stability, performance, and rapid response to incidents related to networks and IP telephony. The role requires an analytical mindset, strong sense of priority, and experience in troubleshooting VoIP environments, interconnection with telecom carriers, and active infrastructure monitoring. Responsibilities * Proactive monitoring of NOC environments and telecommunications networks; * Troubleshooting SIP issues and analysis of call failures; * Incident handling in coordination with telecom carriers; * Monitoring of alarms, graphs, and network stability; * Configuration and support of VoIP equipment; * Installation, maintenance, and replacement of equipment in data centers; * Technical support at levels N1, N2, and N3; * Tracking of critical tickets and escalations; * Supporting implementation of improvements, automation, and new processes; * Technical training and support for customers and internal teams. Requirements * Experience in NOC support and monitoring; * Knowledge of VoIP, SIP, and interconnection; * Hands-on experience troubleshooting IP telephony; * Familiarity with network infrastructure and switches; * Experience with monitoring tools such as Zabbix; * Knowledge of Wireshark for traffic analysis; * Experience with ATA, IP Phones, and Softphones; * Strong communication skills and analytical ability. Advantages * Experience in critical telecommunications environments; * Hands-on experience with Nextone and Voipswitch; * Experience in automation and continuous improvement; * Prior work with telecom carriers; * Technical leadership profile and ability to support teams.
João Silva
Indeed · HR
João Silva
Indeed · HR
