Customer Service Operator

Description

**Description and Responsibilities:** **Schedule:** 6x1 work schedule (work 6 days, rest 1\) with a weekly workload of 36 hours. **Level:** Professional **Employment Type:** Permanent – CLT The **Customer Service Solutions Superintendence** has open opportunities for the position of **Customer Service Operator.** **Responsibilities:** * Answer incoming phone calls; * Respond to chat and/or e\-mail inquiries to clarify doubts; * Handle and register service requests using internal tools; * Perform proactive and/or reactive customer service; * Provide support to Cooperatives and Cooperative Members. **Requirements:** **Mandatory Requirements:** * Completed High School education; * Proficiency in Microsoft Office Suite; * Fluency in Portuguese; * Experience in customer service. **Desirable Requirements:** * Currently pursuing a bachelor’s degree (in Administration, IT, Financial Management, HR, or related fields); * Knowledge of banking products. **Sicoob Cooperative Center \- CCS** **Benefits:** Childcare/Babysitter Allowance, Undergraduate and Graduate Scholarship Program, Christmas Basket, Year\-End Day Off, Extended Maternity Leave, Extended Paternity Leave, Annual Profit\-Sharing Program, Health Insurance Plan, Dental Insurance Plan, Multi\-Sponsor Private Pension Plan, Soft and Hard Skills Development Program, Internal Mobility Program \- Internal Opportunity Matching, Well\-Being Program, Life Insurance, Sicoob Corporate University, Meal Voucher, Food Allowance, Transportation Voucher (optional), Wellhub