Attendant

Description

**About the company:** The Galo Fuel Station Network comprises 41 units and operates as an established player in the market, focusing on service excellence, service quality, and continuous team development. **About the position** At Galo Fuel Stations, we believe that customer service is what transforms the customer experience. We seek committed, agile professionals with strong communication skills to join our operational team. If you enjoy working with people, have the energy to collaborate effectively in a team environment, and are seeking growth opportunities, grow with us. **Job Mission** Provide courteous, efficient, and safe service while offering products and services ethically and credibly, ensuring customer trust and loyalty to the Galo Fuel Stations brand. **Key Responsibilities** * Greet customers and direct vehicles to the correct fuel pump * Refuel vehicles according to customer requests, confirming fuel type and amount prior to refueling * Correctly operate the Smart PDV during customer interactions * Verify order slips and received payments * Offer additional products and services to customers * Maintain the forecourt clean, organized, and safe * Record license plates of vehicles purchasing items at the convenience store * Perform daily tally counts per shift * Restock merchandise and maintain organized displays * Properly use personal protective equipment (PPE) and protective cream * Follow opening and closing checklists for the forecourt * Comply with safety regulations and operational procedures * Support onboarding and training of new team members * Maintain a professional and courteous demeanor throughout all customer interactions **Responsibilities** * Meet performance targets related to service, safety, and quality * Safeguard the company’s image and credibility with customers * Maintain ethical, respectful, and professional conduct with customers and colleagues * Ensure accurate completion of order slips and operational processes * Properly use PPE and comply with safety regulations * Attend mandatory training programs, such as NR20 and Benzene * Identify potential hazards and immediately report them to leadership * Focus on organization, cleanliness, and accident prevention Requirements: * Completed elementary education * Strong communication skills and ease in customer service * Availability to work rotating shifts, weekends, and holidays * Ability to work effectively in a team environment * Agility and capacity to resolve day-to-day operational issues