Job Summary: Professional to provide customer support and ensure customer success, guaranteeing a positive experience, monitoring progress, and identifying growth opportunities. Key Highlights: 1. Strategic role with direct contact with students 2. Real impact on company results 3. Opportunity for growth based on performance **Occupation:** Others R$ **Salary Expectation** R$ 2\.000,00 **Number of Positions** 1 **Working Hours** From 08:00 to 17:00 **Education Level** Completed High School (Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 2\.000,00 * **Number of Positions** 1 * **Working Hours** From 08:00 to 17:00 * **Education Level** Completed High School (Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity are open until **02/11/2026** ### **Job Description** We are seeking a professional to directly support and drive customer success for our students and mentees. This person will be responsible for ensuring a positive student experience, monitoring their progress, identifying growth opportunities, and qualifying leads who may advance to the main mentorship program. This is a strategic role involving direct interaction with students, delivering tangible impact on company outcomes, and offering growth potential aligned with individual performance. Key responsibilities: \- Provide direct support to students (answering questions, guidance, organization, and follow-up). \- Drive Customer Success by ensuring student engagement, satisfaction, and progression. \- Monitor students enrolled in related courses, identifying: \- digital maturity level \- pain points, goals, and potential for advancement to mentorship \- Qualify leads and guide these students into the mentorship intake pipeline. \- Maintain organized records of interactions, student profiles, and opportunities. \- Collaborate with the team to align strategies. \- Contribute insights to improve processes, student experience, and conversion rates. ### **Prerequisites** REQUIREMENTS: \- Strong written and verbal communication skills. \- Organized, responsible, and proactive mindset. \- Ability to interact effectively with people, understand their challenges, and provide clear guidance. \- Strategic vision to identify conversion opportunities. \- Availability to work full-time during standard business hours. PREFERRED (NOT MANDATORY): \- Prior experience in Customer Success, educational support, or consultative sales. \- Familiarity with CRM systems, WhatsApp Business, online course platforms, or mentorship platforms. ### **Benefits** \- Fixed salary: R$ 2\.000,00 \- Variable compensation: 2% of revenue from leads captured and converted into mentorships \- Benefits: Transportation allowance (VT) ### **Additional Notes** Expected behavioral profile: \- Responsible and committed \- Strong emotional intelligence \- Communicative, empathetic, and strategic \- Results-oriented, without losing focus on student experience \- Genuine interest in professional growth within the digital market Applications for this opportunity are open until **02/11/2026** #### **About the Company** #### **Location** *Avenida Presidente Itamar Franco, 3840 • 608 • Cascatinha • 36\.033\-318 • Juiz de Fora \- MG*
João Silva
Indeed · HR
João Silva
Indeed · HR
