Customer Retention Manager

Description

Job Summary: Commercial professional with a strong relationship-building, negotiation, and strategic vision profile to manage a client portfolio, foster loyalty, and pursue new opportunities. Key Highlights: 1. Proven experience in commercial areas and account management 2. Focus on customer retention, contract renewal, and business expansion 3. Consultative and proactive attitude to identify opportunities Description: * Bachelor's degree completed in Business Administration, Communications, Marketing, Commercial Management, Public Relations, Pedagogy, or related fields; * Proven experience in commercial areas, account management, relationship management, or business development; * Strong commercial profile, with negotiation skills, ability to delight customers, and capacity to build lasting relationships; * Excellent verbal and written communication skills, with institutional articulation capability; * Strategic vision and focus on commercial results; * Organization, planning, and autonomy in managing a client portfolio; * Familiarity with digital tools, especially Google Workspace and CRM; * Consultative and proactive attitude to identify and capitalize on business opportunities. Preferred Qualifications: * Prior experience in the education sector; * Experience preferably in the public sector. * Develop and maintain close, trust-based relationships with clients, serving as the company’s primary point of contact; * Manage an active client portfolio, implementing actions focused on retention and contract renewal; * Proactively identify new business opportunities, including expansion into new segments and school years; * Conduct strategic meetings with partner network managers and technical teams, presenting solution differentiators and strengthening institutional relationships; * Develop customized commercial proposals for partnership continuity and growth, in collaboration with other internal departments; * Monitor client engagement and satisfaction metrics, suggesting actions for retention, delight, and improved experience; * Manage contractual milestones, documentation, and deadlines to ensure operational continuity of contracts; * Represent the company at events and meetings with clients, reinforcing brand image and positioning; * Collaborate with internal teams to enhance processes and strategies aimed at client satisfaction and expansion; * Ensure organized recording and updating of relevant client and market information. 2511270202401834135