Customer Service Assistant (Home Office)

We are looking for an organized, proactive, and communicative professional to join our team as a Customer Service Assistant. The candidate will be res
- Remote work
- Customer service support
- Competitive salary

The first thing you need to know is that here, you won’t fall into routine. Radix develops solutions for companies across diverse sectors and industries. Each project has its own technologies, solutions, and deadlines—and you’ll have the opportunity to work on and experience a variety of challenges. Beyond our presence across Brazil—with offices in Rio de Janeiro, São Paulo, and Belo Horizonte—we also have subsidiaries in the United States, reinforcing Radix’s growing position as a **global** company. Do you want to be part of this story and turn ideas and dreams into reality? **As a Design Tech Lead / Solution Architect, you will:** -------------------------------------------------------- * Lead the definition of the solution’s technical architecture during the Design phase, ensuring alignment among business requirements, corporate architecture, and technological standards. * Translate functional requirements into a scalable, reusable architecture prepared for future Smart Factory program initiatives. * Define the integration strategy among corporate systems, Building Management Systems (BMS), Facilities platforms, corporate applications, and Cognite Data Fusion. * Design the Data Foundation architecture, including the Enterprise Data Model, integration standards, data modeling, contextualization, and governance. * Serve as the primary technical reference for architectural decisions throughout the project lifecycle, supporting Design, Data Foundation, and Development. * Collaborate with Business Analysts, UX Designers, AI Architects, and Data Engineers to build the Solution Blueprint. * Define technical standards, development best practices, solution architecture, and implementation guidelines. * Support the definition of Master Data, Data Governance, and Enterprise Data Model strategies. * Participate in technical and functional workshops with clients to understand business processes and define the future solution. * Review technical artifacts (Solution Blueprint, SDS, architectures, data models, and integrations), ensuring quality, consistency, and adherence to platform strategies. * Identify technical risks, propose alternative architectural approaches, and support decisions related to scalability, security, performance, and maintainability of the solution. * Provide technical support to the development team during implementation—clarifying architectural questions and ensuring adherence to the approved design. **For this position, you must have:** * Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Engineering, Information Technology, or related fields. * Advanced English proficiency * Solid experience working as a Solution Architect, Software Architect, or Technical Lead in corporate projects. * Experience in data-oriented solution architecture (Data Platforms, Data Lake, Data Foundation, or Data Mesh). * Hands-on experience defining distributed architectures, corporate integrations, and APIs. * Experience in projects involving Cloud platforms (Azure preferred). * Experience with corporate data modeling and Enterprise Data Models. * Experience defining integrations between corporate systems and industrial platforms. * Experience leading multidisciplinary technical teams. * Experience with Agile methodologies (Scrum/Kanban). * Experience in UX, Product Design, Design Thinking, TOGAF, Solution Architecture, or related areas. **Benefits:** * Nationwide Health Insurance (for employee and dependents, with private room) * Nationwide Dental Insurance (for employee and dependents) * Meal allowance / flexible food benefit * Remote work allowance * Birthday day off * Wellhub (formerly Gympass) * Extended Maternity Leave (6 months) and Paternity Leave (20 days) * Daycare assistance for children up to 3 years old (per child) * Mental health support via Wellz * Benefits Club offering discounts with various partners * Educational institution and language course partnerships * Professional Development (Corporate University) * Partnership with coworking spaces across Brazil * Quality of Life and Well-being Program * Consulting physician for Radix employee follow-up * Incentive plans **Radix consistently ranks among the Best Companies to Work For because:** * We have committed, dedicated, curious, and innovative professionals. * Team spirit is our greatest strength. We cooperate closely and know we’re all rowing in the same direction. * We foster a diverse environment that values equity and inclusion. * Our working hours are flexible, and for nearly all projects, you can work from anywhere in Brazil. * We value well-being and care for our people through mental health support programs, access to psychiatrists, and consulting physicians. **Interested?** **\#VemPraRadix** **Job Code: c4ff
João Silva
Indeed · HR