Customer Service Assistant (Home Office)

We are looking for an organized, proactive, and communicative professional to join our team as a Customer Service Assistant. The candidate will be res
- Remote work
- Customer service support
- Competitive salary

**Join Skopia Digital: Code the future, impact millions!** =============================================================== At Skopia Digital, technology means ***transformation***. We are the merger of EclipsWorks and Nscreen — two powerhouses that combined their expertise in AWS cloud, digital transformation, and innovation to build solutions that simplify businesses and change lives. In less than two years, EXAME ranked us as the 2nd fastest-growing company in Brazil in 2023, with over 100 tech lovers and clients including Renault, Rede Dor, Claro, and Sólides. Our purpose? **To build products and services that positively impact millions of Brazilians**. Whether migrating systems to the cloud, architecting scalable solutions, or developing generative AI, our focus is on delivering real results. And this is only the beginning. ### **About the role:** We are seeking a **Senior Data Analyst** to work with a global client, contributing to the transformation of data into strategic insights that support business decisions. We’re looking for a hands-on professional with strong analytical capabilities and experience in data-driven environments. You’ll join a multidisciplinary team, collaborating closely with business units, engineering, and international stakeholders. Therefore, **proficiency in English** is essential, as it will be used frequently in meetings, presentations, and interactions with global teams. ### **Your day-to-day responsibilities:** * Analyze large volumes of data to identify patterns, trends, and business opportunities. * Develop and maintain dashboards, reports, and metrics using **Looker**. * Build complex SQL queries for data extraction, transformation, and analysis. * Translate business requirements into analytical solutions and relevant metrics. * Support the definition, documentation, and governance of KPIs and metrics. * Validate the quality and consistency of data used in analyses. * Collaborate with Engineering and Data Science teams to ensure data availability and reliability. * Present analyses and recommendations to technical and executive stakeholders. * Automate analyses and processes wherever possible to increase delivery efficiency. ### **Requirements and qualifications:** * Proven experience as a **Senior Data Analyst**. * Advanced proficiency in **SQL**. * Practical experience with **Looker**, including dashboard creation, visualizations, and data exploration. * Experience in data modeling and defining business metrics. * Experience analyzing large datasets and generating actionable insights. * Knowledge of **BigQuery**. * Experience working in **Google Cloud Platform (GCP)** environments. * Experience using Python for data analysis and automation. * Ability to communicate effectively with both technical and business audiences. * Proactive, analytical, and problem-solving mindset. * **Proficient English** (oral and written communication for an international environment). ### **Nice-to-have (not mandatory but valued):** * Experience with dimensional modeling and Data Warehousing. * Knowledge of applied statistics for data analysis. * Experience with Agile methodologies. * Experience in global projects or distributed teams. * Familiarity with version control (Git) and data transformation tools such as dbt. ### **What’s it like to work at Skopia?** Here, you’ll find an environment guided daily by Result, Pragmatism, Commitment, Authority, and Performance. As an Advanced AWS Partner, you’ll have access to cutting-edge projects and support to earn AWS certifications that accelerate your career. Our rituals — such as all-hands meetings to align the team, feedback sessions to grow together, and virtual happy hours to unwind — foster a collaborative and dynamic vibe. * Challenging projects: Work on cloud journeys, architecture, development, and generative AI for top-tier clients, solving complex problems. * Unlimited growth: As a high-speed company, we offer space for you to lead, innovate, and develop. * Authentic tech culture: Here, you can be a senior professional without ever stopping learning. We exchange ideas, test solutions, and celebrate wins together. * **Meaningful benefits:** Bradesco health insurance, TotalPass, AWS Certification Program, paid vacation (30 days), and an environment that values balance and respect. * PJ contract and remote work. **Who are we looking for?** -------------------- We seek talent passionate about innovation, who embrace challenges and want to leave their mark on impactful projects. If you live and breathe technology, think outside the box, and enjoy working in a team that plays as one, Skopia is your place.
João Silva
Indeed · HR