Mid-Level Public Cloud Support Analyst

Description

Job Summary: The Public Cloud Support Analyst provides specialized technical support for public cloud environments, optimizing and ensuring the security of cloud computing platforms. Key Highlights: 1. Specialized technical support for public cloud environments. 2. Collaboration with IT and engineering teams to improve services. 3. Maintenance of technical documentation and updates aligned with public cloud trends. The Public Cloud Support Analyst will be responsible for delivering specialized technical support for public cloud environments, ensuring Claranet’s cloud computing platforms operate efficiently and securely. This professional will resolve technical issues, support end users, and optimize public cloud services. **Responsibilities and Duties** * Provide technical support for issues related to public cloud environments, ensuring disruptions are minimized and resolved promptly. * Monitor public cloud service performance in real time, identifying and resolving availability and performance issues. * Collaborate with IT and engineering teams to implement improvements to public cloud services. * Participate in defining and implementing support policies and procedures for public cloud environments, ensuring alignment with industry best practices and regulatory requirements. * Provide guidance and technical support to internal teams on effective use of public cloud services. * Develop and maintain technical documentation related to public cloud environments, ensuring information remains up-to-date and accessible. * Conduct performance and security testing to assess the resilience of public cloud services. * Stay current with the latest public cloud trends and technologies, applying this knowledge to enhance Claranet’s operations. * Participate in incident response for public cloud services, collaborating with security and IT teams to mitigate impact and restore normal operations. * Ensure all public cloud support activities comply with Claranet’s internal policies and regulatory requirements. * Contribute to general cloud projects. * Availability for on-call duty **Requirements and Qualifications** * Education: Bachelor’s degree in Information Technology, Computer Engineering, or related fields. * Certifications: AWS Certified Solutions Architect - Associate and Microsoft Certified: AZ-305 are desirable. * Certifications: Mandatory (Cloud Practitioner/AZ-900) * Training: Experience with advanced cloud technical support courses, cloud administration, and public cloud security. * Language proficiency: Intermediate English. * Specific skills: Administration of public cloud environments, advanced technical support, optimization of public cloud services. **Additional Information** **Benefits and Perks:** ------------------------------ * Breakfast with breads and fruits * Hybrid work model * Salary advance * Medical assistance * Dental assistance * Life insurance * Childcare allowance * Food allowance * Meal voucher * Profit-sharing program (PLR) * Transportation voucher * Payroll-deductible loan * Partnerships with English schools, universities, pet care assistance, and other benefits At **Claranet**, innovation is in our DNA. We are a multinational present in 11 countries, with over 4,000 specialists and more than 10,000 clients worldwide. Focused on **Cloud**, **Cybersecurity**, **Data & AI**, **Modern Workplace**, and **Application Modernization**, we support enterprises in their digital transformation journey with cutting-edge technology, high performance, and 24x7 security. In Brazil, we are expanding and seeking talents eager to grow with us. If you enjoy challenges, continuous learning, and want to shape the future of technology, this is your place. **Explore our open positions and evolve with Claranet.**