Customer Experience Analyst I

Description

Job Summary: A professional with analytical capability and business acumen to translate complex data into actionable insights, supporting strategic decisions and collaborating across multiple departments. Key Highlights: 1. Analytical and business-oriented mindset for strategic decision-making 2. Translating complex data into clear, actionable narratives 3. Experience in market intelligence, CX, BI, or data analysis **Description:** Analytical capability, investigative profile, and business acumen to support strategic decision-making. Strong communication skills and ability to translate complex data into simple, clear, and actionable narratives. Prior experience in market intelligence, CX, BI, or data analysis. Bachelor's degree completed in Administration, Engineering, Statistics, Economics, Marketing, Communications, or related fields. Proficiency in data analysis and visualization tools (e.g., Power BI, Advanced Excel, SQL). Experience in the Telecommunications sector and familiarity with industry-specific metrics will be considered a plus. Conducting analysis of market research results, NPS, and other customer experience metrics (CES, CSAT, churn, digital engagement), identifying patterns and improvement opportunities. Tracking, consolidating, and monitoring internal KPIs (operational, financial, and experience-related) and linking these results to customer perception. Developing reports, dashboards, and data storytelling tailored to different audiences (business teams, leadership, and executive management). Leveraging artificial intelligence and automation tools to enrich analyses and generate new insights. Monitoring goals and performance, flagging deviations, and proposing adjustments to achieve established objectives. Working with both structured and unstructured data, transforming\-them into actionable insights. Collaborating across internal departments to support strategic decision-making and action plan development. 2511070202301792500