WMS Support Technician

Description

At Senior, technology is built in collaborative teams with autonomy, accountability, and a focus on delivering real business impact. You work on solutions that continuously evolve, tackling concrete challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem forward with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** We are seeking professionals with experience in technical support and customer service, capable of analyzing and resolving incidents related to our WMS system, ensuring an agile and efficient user experience. If you seek a career full of challenges and growth opportunities, possess strong communication skills, proactivity, and the ability to work effectively in a team, this is the right place for you. Here, we make a difference in our customers’ lives! We help them achieve optimal results by presenting the best path to maximize delivery outcomes. We seek engaged, dynamic individuals who get things done! There’s no routine here—only numerous challenges, and you learn something new every day. **KEY RESPONSIBILITIES:** * Provide technical support and guidance to users, resolving WMS-related issues via phone, chat, and tickets. * Support customers with low- and medium-complexity requests. * Analyze scenarios to identify probable root causes. * Identify and resolve potential incidents. * Simulate scenarios and document findings to expedite problem resolution for the Level 2 team. * Create knowledge base articles. * Collaborate with the team on related activities. **WHAT WE EXPECT FROM YOU:** * Completed undergraduate degree in Information Technology, Information Systems, Computer Engineering, or related fields. * Experience in technical support and customer service activities. * Knowledge of operating systems (Windows, Linux), Microsoft Office suite, and support and ticketing tools (e.g., Zendesk, etc). **WHAT WOULD STRENGTHEN YOUR APPLICATION:** * Familiarity with WMS systems or integrated logistics processes. * Knowledge of computer networks, servers, virtualization, and information security. * Relevant certifications in Information Technology. **Our benefits:** * Health and dental insurance; * Life insurance; * PPLR — Profit and Results Sharing; * Wiipo card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior way of being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities inclusive of diverse people and ideas. It is precisely this approach that enables us to achieve outstanding results—driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our open positions and learn more about what it means to be a Senior professional on our careers page: senior.com.br/carreiras **We are more Senior!** We are a Brazilian company recognized as one of the country’s largest enterprise software developers for business management. With over 35 years of history and nationwide presence, we drive digital transformation for thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose — *Empowering People and Accelerating Business* — we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration — because accelerating the future is part of our identity. Discover more about us at **www.senior.com.br**, or follow our content on social media: