Technical Assistant - Jundiaí

Description

Job Summary: This role involves optimizing the customer experience with telephony services, ensuring speed and quality in line repair, installation, and maintenance. Key Highlights: 1. Optimizing customer experience in telephony services. 2. Ensuring speed and quality in repairs and installations. 3. Monitoring and handling customer service activities. VP Customer Service Engineering Directorate \- Customer Service Engineering São Paulo Interior Location: Jundiaí To ensure customers have a better experience with our services, we have the Customer Service Engineering and Services team. The Engineering team’s mission is to explore new technologies, plan the telephony network, and drive technological expansion of our products and network. Meanwhile, the Customer Service team ensures speed and quality in repairing, installing, and maintaining lines for B2B and B2C customers across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- Administrative Assistant \- Classify and organize documents; prepare spreadsheets, tables, and charts; issue reports according to established procedures; receive, classify, verify, consolidate, and/or summarize documents and information; maintain records of processed documents, controlling them to ensure completeness; compile routine and special reports following prescribed formats and procedures; contact customers, suppliers, or employees from other organizational areas to exchange information. * Analyze work orders for advanced service installations. * Manage the scheduling flow for service installations, interacting with field teams and customers to meet scheduled appointments and agreed SLAs. * Support supervision activities/actions by reporting daily situations/issues. * Contribute to resolving area-related issues by coordinating exception requests with interfacing departments as needed. * Monitor and handle customer service activities, administratively forwarding execution of processes related to installation, faults, and provisioning. * Fleet control and office material request flow management. * Team attendance control report. * Comply with requirements for maintaining the Occupational Health and Safety Management System, and participate in Occupational Health and Safety programs. * Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices within the company. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ Completed High School \- Academic Transcript Proficiency in Excel, Word, PowerPoint, and Windows; **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentic. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Advance your career through our Internal Recruitment Program, either in Brazil or abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io — there is no participation or hiring fee. We are a company of the Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect**, bringing people, businesses, and society closer together, building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in command of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability, transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe **diversity** — of people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society we live in. We have a robust internal program grounded in the pillars of Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+ to ensure a more inclusive culture and a more diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customer begins with delivering a great experience to our employees. **\#VemPraVivo**