Support Technician (N1)

Description

**Support Technician (N1\)** ============================ Solor Tecnologia \| Rio de Janeiro \- RJ \| On-site Job Description Are you genuinely interested in solving problems and learning quickly? Solor wants you on the Command Center! Shift schedule: 12x36 We are looking for an N1 Technician to work on the front line, ensuring agile and intelligent support. You will triage, log, and resolve low-complexity incidents, with a strong focus on customer experience. Here, every ticket is a challenge—and an opportunity to grow. Join us! Responsibilities and Duties Responsibilities and Duties* Handle tickets via ITSM * Log, categorize, prioritize, and track technical tickets; * Provide first-level support and assistance (e.g., account unlocking, password resets); * Escalate complex incidents and requests to higher tiers (N2/N3\); * Monitor and ensure adherence to SLAs; * Work following established procedures. * Keep the knowledge base updated with applied solutions; Requirements and Qualifications * Completed technical education or currently pursuing a bachelor’s degree in Information Technology or related fields; * Minimum 6 months of prior experience in Service Desk or Help Desk support; * Basic knowledge of Office 365; * Strong verbal and written communication skills; * Ability to work collaboratively in a team; * Proactive, organized, and customer-focused profile. * Availability for 100% on-site work. Desirable Qualifications * Knowledge of microcomputers; * Basic Windows knowledge; * User access management, password resets; * Familiarity with Office 365 (Teams, Outlook, etc.). Streamlined Application Streamlined Application Salary Range To be determined Employment Type CLT Benefits Solor values its employees and, beyond offering a pleasant and stimulating work environment and a culture of knowledge sharing, provides numerous benefits that go beyond the paycheck. Check out the benefits below: Pluxee Multi Card – monthly allowance Health and Dental Insurance without copayment Transportation Benefit Life Insurance Birthday Day Off Onhappy Wellhub (Gympass) Opportunity for lateral movement across client accounts Certification reimbursement About the Company About the Company Solor delivers solutions and services to enhance the availability and performance of our clients’ IT services, ensuring continuity of digital operations, protecting their businesses, and optimizing their investments.