Sales Operator

Description

Job Summary: We are seeking a detail-oriented Sales Operator to actively or passively engage with online customers, following scripts and presenting information about products or services. Key Highlights: 1. Work culture that respects and values people 2. Collaborative environment that values personal and professional development 3. Horizontal and vertical work environment: you are the protagonist of your career! We are looking for a **Sales Operator** to actively or passively engage with customers via online contact channels. Follow customer service scripts/procedures/guidelines and present information about the company’s products or services. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-related performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Actively or passively engage with customers via online contact channels; * Present information about the company’s products or services; * Conduct outreach calls to retain customers prior to installation, aiming to prevent cancellations; * Conduct budget audits; * Create and/or update customer records in systems; * Follow customer service scripts/procedures/guidelines. **Requirements and Qualifications** * Completed high school education; * Skills in sales techniques, negotiation techniques, and customer prospecting and retention, plus basic computer literacy, customer service experience, and knowledge of Digital Marketing; * Basic computer literacy. **Preferred qualifications:** * Completed or ongoing undergraduate degree with at least 1 year of sales experience; * Proficiency with Google tools (Sheets, Docs) and MS Office suite (Word, Excel, PowerPoint). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—i.e., you are the protagonist of your career!; * Meal benefits (on-site cafeteria at headquarters; iFood vouchers at branches); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.