Bilingual Hotel Receptionist

Description

Job Summary: Work as a Tournant Hotel Receptionist, serving as the first point of contact and ensuring a welcoming and efficient experience for guests. Key Highlights: 1. First point of contact, ensuring hospitality and efficiency 2. Focus on guest service and well-being 3. Environment that values learning and growth **Tournant Hotel Receptionist** Do you want to learn and grow in your career? Would you like to work in a reputable hotel that values people? Then apply now and join a successful team! **Job Mission:** Serve as the hotel’s first point of contact, providing guests with a welcoming, efficient, and professional reception, ensuring their stay begins in the best possible way. Ensure hotel security and smooth daily operations, complete daily operational closing tasks, and prepare the hotel for the next shift. **Responsibilities:** * Greet and assist guests promptly and efficiently * Perform guest check-in and check-out * Manage room reservations * Answer and respond to: telephone, WhatsApp, and email * Access and use the reservation system * Assist in organizing hotel events and activities * Register guest information * Make reservations, pre-reservations, or cancellations * Provide guest support * Collaborate with other hotel teams **Working Hours (as per schedule):** * Morning: 7:00 AM – 3:20 PM * Intermediate: 12:00 PM – 8:20 PM * Afternoon: 3:00 PM – 11:20 PM * Night: 11:00 PM – 7:20 AM **Education:** * Technical or undergraduate program currently enrolled or completed * English proficiency for guest interaction **Technical Competencies:** * Guest service and reception * Strong written and verbal communication skills * English proficiency for guest interaction * Microsoft Office Suite (Excel, Word, etc.) * Familiarity with online applications and email **Behavioral Competencies:** * Efficiency * Empathy * Customer focus * Joy in serving * Critical thinking * Proactivity * Teamwork * Excellence in service **Benefits:** * Amil health and dental insurance * Wellhub (formerly Gympass) * Transportation allowance * Meal allowance * Life insurance * Laundry allowance * Career development plan * Monthly performance bonus * Employee of the month bonus * Birthday day off **Join the best team in São Paulo’s hotel network! Apply to our open positions.** Employment Type: Permanent CLT Salary: R$2.500,00 – R$2.800,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What was your most recent professional experience? * Are you available to start immediately? * Are you willing to work under a CLT contract on a 6x1 schedule? Language: * English (Mandatory) Work Location: On-site