Monitoring Technician

Description

Job Summary: This professional will manage IT events, monitor systems and environments, and provide initial incident and request handling to ensure service stability. Key Highlights: 1. Proactive management and monitoring of IT events and devices 2. First-level incident and request handling 3. Use of monitoring tools such as Dynatrace, ZABBIX, and Grafana **Description of activities the professional will perform:** Manage IT events represented as alerts in the monitoring system and take action to restore service; Monitor IT devices; Monitor backup environments; Monitor database server volumes (disks); Raise service tickets with providers in case of link outages or equipment failures; Physical Data Center checklist; Initial incident handling (first level) and escalation when necessary (second level); Request handling; creation **Required Experience, Skills, and Knowledge:** Monitoring Tools (Operational and dynamic monitoring) (Dynatrace, ZABBIX, Grafana, AppDynamic, and PowerApp); Windows Server (Basic); LINUX (Basic); Technical English; ITIL; Network Architecture (Basic); Information Security (Basic); AD\-Active Directory; BACKUP (Basic routines) **Education:** Completed Bachelor's Degree **Years of Experience:** 2 years ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Monitoring, Information Security ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance ### **Department:** Government