ITU - Concierge I

Description

Job Summary: We are seeking a communicative, welcoming, and proactive individual to greet and guide members, ensuring an unforgettable experience. Key Highlights: 1. Greet members attentively and warmly 2. We value initiative and a willingness to learn 3. Enjoy welcoming, guiding, and delighting people Are you a communicative, welcoming person passionate about delivering great experiences? Do you enjoy welcoming, guiding, and delighting people? Then this position is for you! We are looking for an organized, friendly, and proactive person to greet and guide our members, guaranteeing an unforgettable experience. Here, we value initiative and a willingness to learn. **Responsibilities and Duties** * Greet members attentively and warmly; * Provide information regarding the venue, services, operating hours, and house rules; * Guide members on local tourist attractions, events, and excursions; * Register guest requests and ensure prompt resolution; * Stay updated on events and news to keep guests well informed. **Requirements and Qualifications** * Completed high school education; * Courses in Tourism, Hospitality, or related fields are a plus; * Prior experience is not required; however, previous customer service or hospitality experience is a significant advantage! **What We Value** * Strong communication skills and clarity in conveying information; * Warmth, hospitality, and empathy in service delivery; * Knowledge of local tourism; * Organizational skills and ability to handle multiple tasks simultaneously; * Proactivity in problem solving; * Emotional intelligence and professional demeanor. **Additional Information** * Salary: R$2\.344,44, * Co-payment health and dental plans (after probation period), * Transportation allowance or fuel voucher, * Birthday day-off, * Exclusive discounts at our base hotel (Novotel Itu) and partner hotels (Cyan and Mercure), * VIP 365 for worldwide accommodation discounts, * Wellhub (gyms and premium wellness apps), * On-site meals * **Work schedule:** 6 days on / 1 day off * **Working hours:** 11:00 AM – 7:20 PM * **Location:** Novotel Itu Terras de São José – **On-site position** If you want to enhance people's quality of life and believe traveling is the best way to achieve this goal, this is where you belong! We are ibiobi smart club, a tourism club specializing in accommodations. We combine one of Brazil’s most beautiful and comprehensive resorts — Novotel Itu Terras de São José Golf \& Resort — with the RCI and All \- Accor Live Limitless exchange platforms. With one of our plans, members earn points redeemable for stays at Novotel Itu or any of over 9,000 destinations across our exchange platforms (RCI and Accor Live Limitless). These include resorts, hotels, and inns across all regions of Brazil, in over 108 countries, and on every continent. We differentiate ourselves from other programs by allowing members to use their plans flexibly — through fractional usage. Join our successful team!