Documentation and Process Analyst | Customer Journey

Description

Job Summary: Documentation and Process Analyst to map, document, and update internal processes, ensuring clarity and standardization, and to create and maintain guides, manuals, and workflows. Key Highlights: 1. Map, document, and update internal processes for standardization 2. Create and maintain guides, manuals, and workflows for various departments 3. Define and implement best practices for Jira usage and agile methodologies We are looking for a **Documentation and Process Analyst** to map, document, and update internal processes, ensuring clarity and standardization; to create and maintain guides, manuals, and workflows for different departments; and to ensure governance and version control of produced documentation. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Map, document, and update internal processes, ensuring clarity and standardization; * Create and maintain guides, manuals, and workflows for different departments; * Define and implement best practices for Jira usage and agile methodologies, such as Kanban; * Conduct training sessions and workshops to guide teams; * Identify improvement opportunities and propose solutions to optimize operations; * Ensure governance and version control of produced documentation. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Administration, Engineering, Economics, Accounting, or related fields; * Prior experience in process documentation and development of manuals/procedures; * Knowledge of agile methodologies, especially Kanban; * Proficiency in Jira and Confluence (or similar tools); * Strong written communication and organizational skills; * Analytical capability and systemic process vision. **Preferred Qualifications:** * Experience with agile frameworks (Scrum, SAFe, etc.); * Familiarity with process mapping (BPMN or equivalent). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.