**Responsibilities and Duties** * Customer service via chat * Clarify questions regarding products and services * Identify and resolve issues promptly * Route requests to responsible departments when necessary * Log support tickets * Ensure quality and responsiveness in customer service **Requirements and Qualifications** * Experience in customer service * Strong verbal and written communication skills * Basic computer literacy * Organizational skills and ability to handle multiple tasks simultaneously * Proactive mindset focused on problem-solving and willingness for continuous learning **Preferred Qualifications** * Prior experience working with logistics companies or freight carriers * Technical degree or Bachelor's degree in Logistics * Technical degree or Bachelor's degree in Business Administration **Availability to work on a 12x36 shift schedule** **Shift hours: 7:00 PM to 7:00 AM** **1 month of in-person training, from 8:00 AM to 5:30 PM**
João Silva
Indeed · HR
João Silva
Indeed · HR
