Customer Relationship Representative – CEMIG

Description

Job Summary: Customer Relationship Representative at CEMIG to provide direct support to customers, clarifying inquiries and registering requests with excellence and agility. Key Highlights: 1. Receptive and/or in-person customer service for CEMIG customers 2. Clarification of inquiries and registration of requests 3. Focus on excellence, courtesy, and agility Job Description We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify inquiries regarding bills, consumption, power disconnection and reconnection, duplicate billing, and other CEMIG services; Register interactions in internal systems; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and collaboratively; Commitment to delivering high-quality public service. Employment Type: Full-time, CLT permanent contract Compensation: R$1\.518,00 \- R$2\.134,53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site