CUSTOMER SERVICE - ALELO VT

Description

**If you are results-driven, full of energy, and eager to advance your career, this position is for you!** **What we offer:** **Dynamic environment** **Real growth opportunity** In this role, you will handle inbound customer service and issue resolution. About the position: * Shift schedule: 5x2 (Monday to Friday); * Working hours: 8 hours and 12 minutes per day. Required qualifications: * Completed high school education; * Prior customer service experience; * Residence in Mogi das Cruzes; * Strong verbal and written communication skills. **Responsibilities and duties** * Assist in customer service activities according to company-defined procedures, ensuring optimal customer service. * Provide multichannel customer service, following client guidelines; * Proactively contact customers by phone to provide information about products and services; * Organize in-store promotional appearances and events, such as influencer engagements, bonus point campaigns, etc.; * Be assertive in sales to ensure optimal sales performance. **Requirements and qualifications** **We seek professionals with** Customer service experience or knowledge of the company’s products and services Strong organizational and time management skills Clear and concise verbal and written communication Empathy, patience, and customer experience focus Negotiation and problem-solving skills **Preferred qualifications** Proactive profile, committed to results, and interested in professional development. **Additional information** **Shift schedule and working hours:** 5x2 shift \- Monday to Friday **Available working hours:** 5x2 shift: Working hours: 8 hours and 12 minutes per day; **Work location** Mogi I Unit Av. Pref. Carlos Ferreira Lopes, 490 – Vila Mogilar – Mogi das Cruzes (SP) Work mode: On-site **We combine cutting-edge technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We deeply engage with companies seeking innovation, modernization, and scalability, providing secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey—identifying strategic opportunities from the very first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we create extends beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and generating measurable business value.