Backoffice Customer Relationship Assistant

Description

Job Summary: Customer service professional responsible for monitoring incidents, managing digital communications and documents, and supporting logistics and administrative tasks. Key Highlights: 1. Focus on customer satisfaction and addressing needs 2. Monitor and handle cases in the CRM, ensuring consultative follow-up 3. Support various activities and administrative organization **Who Are We?** Did you know we are the construction company with the highest stock market appreciation in 2025? And we have over 3,000 Cury Professionals who daily embrace the challenge of fulfilling the dream of millions of Brazilians: owning their own home. We are passionate about what we do—whether in the production chain or in marketing our developments. **Liked it? Nice to meet you—we’re Cury! Join our story!** **Learn about our selection process stages:** * Registration on our platform and resume screening * Assessment of tests aligned with the job profile * Chat with our Recruitment & Selection team * Chat with the hiring manager * Feedback on your application Note: These stages may change depending on the role’s requirements. **Oh… and people with disabilities are very welcome!** **Do you believe you don’t meet all the requirements?** A recent LinkedIn study indicated that women are less likely to apply for positions unless they believe they meet 100% of the qualifications. In contrast, men tend to apply even when meeting only 60%. At Cury, we aim to build an increasingly diverse and inclusive workplace. Below are the responsibilities and qualifications for this position; however, if you feel your prior experience doesn’t exactly match all prerequisites, we still encourage you to apply if you identify with the role. You might be the right person—and we don’t want to miss the chance to meet you. **Did you like it? We’re waiting for your application!** **Responsibilities and Duties** * **Customer Service:** Provide support to the Customer Service area, ensuring customer satisfaction; when necessary, interact with customers in person to clarify potential questions and resolve identified needs. * **Incident Management:** Monitor and handle open cases in the CRM (Salesforce), ensuring consultative follow-up and closure of requests within SLA. * **Digital Communication and Distribution:** Execute the sending of various communications and relationship campaigns (manual and automated) via AR Email and physical mail. * **Document Management:** Manage development-related documents in network folders and in the available CRM system; support quarterly submission of Affected Assets reports. * **Assembly Logistics (AGI and Affected Assets):** Assist in official client summonses, production of informational materials (Thank-You Cards), and gift logistics. * **Data Screening and Quality:** Screen returns from Correios (ARs and notifications), digitize documents, and systematically upload them into Salesforce to keep customer history updated. * **Administrative Support:** Manage office supply inventory and distribution for the department, anticipating team needs. * Support various activities as directed and required by the department. **Requirements and Qualifications** * Completed high school education; * Basic or intermediate Excel skills, required for spreadsheet updates and management; * Customer service experience; real estate/construction industry knowledge is desirable; * Prior experience with administrative routines, including sending notifications/contracts; * Organized and proactive profile; * Knowledge of Salesforce and Sienge is a plus. **Additional Information** **Working Here, You’ll Enjoy:** **Health** * Bradesco Health Insurance * Bradesco Dental Insurance * MetLife Life Insurance **Development/Culture** * Individual Development Plan * The Cury Academy is our technical and behavioral development platform, available to all our Professionals * Educational Incentive **Our Differentiators** * Annual PLR (Profit Sharing) * Welcome Kit so you’ll never forget your first day * Jar Cake to celebrate monthly birthdays * Year-end celebration with multiple awards * Special occasion celebrations throughout the year * Pet Love Assistance We’re proud to hold the GPTW (Great Place to Work) certification, reinforcing our commitment to offering a healthy, inclusive, and inspiring workplace. **Quality of Life and Well-being** * Weekly workplace gymnastics * To help you stay fit, we partner with Totalpass * Cury Well+You Program (Strengthening the health and well-being of our Professionals) **For Cury Parents** * To support new fathers, Cury offers a birth card worth R$ 800.00 * This one is exclusive for Cury Mothers: full exemption from prenatal care fees and an additional prenatal program through monitoring and guidance from our multidisciplinary Occupational Medicine team at Cury. **And There’s More…** * Meal Allowance * Transportation Allowance * Talent Referral Program * Internal Recruitment Program **Build the Future With Us!** For over 60 years, we’ve transformed dreams into homes. We are a construction company committed to Brazil’s development through accessible, high-quality housing. If you also believe in the power of civil construction to transform lives, this is where you belong. **Who We Are** We are a construction company with a solid track record in the civil construction sector, operating primarily in São Paulo and Rio de Janeiro, specializing in residential developments. We focus on the “Minha Casa Minha Vida” (My House, My Life) program, delivering dignified housing to thousands of Brazilian families. Our mission goes beyond concrete: we deliver quality, safety, and trust.