Description
**Responsibilities and Duties**
* Customer service via chat
* Clarify questions regarding products and services
* Identify and resolve issues promptly
* Route requests to responsible departments when necessary
* Log support tickets
* Ensure quality and responsiveness in customer service
**Requirements and Qualifications**
* Experience in customer service
* Strong verbal and written communication skills
* Basic computer literacy
* Organizational skills and ability to handle multiple tasks simultaneously
* Proactive mindset focused on problem-solving and willingness for continuous learning
**Preferred Qualifications**
* Prior experience working with logistics companies or freight carriers
* Technical degree or Bachelor's degree in Logistics
* Technical degree or Bachelor's degree in Business Administration
**Availability to work on a 12x36 shift schedule**
**Shift hours: 7:00 PM to 7:00 AM**
**1 month of in-person training, from 8:00 AM to 5:30 PM**